Business Details
We have proudly served Cincinnati families for over five decades, beginning in 1966. Our extensive experience spans inground, aboveground, and semiground pools, as well as hot tubs and spas. We specialize in selecting the perfect style and features to match each backyards unique layout and lifestyle. Our team provides expert installation, ensuring every component is fitted for longterm performance. We also offer energyefficient solutions that reduce water and electricity usage while maximizing enjoyment. Our service roster includes pool openings and closings, liner replacement, pump and filter upgrades, and safety cover installation. We maintain a full showroom stocked with chemicals, pumps, filters, liners, covers, and patio furnishings.
Our knowledgeable staff consults clients on product selection, guaranteeing that each purchase delivers maximum value. We pride ourselves on personalized, local service delivered by technicians who understand Cincinnatis climate and regulations. We commit to transparent pricing and honest recommendations, ensuring no hidden fees or surprises. Our goal is to transform ordinary backyards into extraordinary retreats where families can relax, entertain, and create lasting memories. We look forward to welcoming new and returning customers to experience the difference of decades of trusted expertise.
Our knowledgeable staff consults clients on product selection, guaranteeing that each purchase delivers maximum value. We pride ourselves on personalized, local service delivered by technicians who understand Cincinnatis climate and regulations. We commit to transparent pricing and honest recommendations, ensuring no hidden fees or surprises. Our goal is to transform ordinary backyards into extraordinary retreats where families can relax, entertain, and create lasting memories. We look forward to welcoming new and returning customers to experience the difference of decades of trusted expertise.
Highlights and features
- We have over 50 years of backyard design expertise.
- We offer the regions largest pool and patio selection.
- We provide energyefficient installations that reduce water and power use.
- We guarantee professional service from seasoned technicians.
- We deliver personalized guidance for every customers unique vision.
Services
Pool Openings and Closings
We expertly handle seasonal pool openings and closings to protect your investment. Our team ensures all equipment is inspected, cleaned, and stored properly, extending the life of your pool for. Clients benefit from hasslefree seamless transitions and reliable maintenance schedules.
Pool Liner Replacement
We replace worn or damaged pool liners with premium materials to restore water clarity. Our technicians install liners precisely, ensuring a perfect fit and longlasting durability. Customers enjoy cleaner water and reduced maintenance costs after each replacement, for every season.
Pool Pump and Filter Replacement
We replace outdated pool pumps and filters to improve circulation and water quality. Our experts match highefficiency models that reduce energy use, operating costs, and improve sustainability. Clients experience smoother water flow and longer equipment life after each upgrade daily.
Safety Cover Installation
We install safety covers that meet local regulations and protect families from accidents. Our installation process is quick, secure, and designed to withstand harsh weather conditions. Customers gain peace of mind knowing their pool is safely covered and compliant for families.
Hot Tub Service
We provide comprehensive hot tub maintenance yearly, ensuring optimal hydrotherapy and energy efficiency. Our technicians perform regular cleaning, chemical balancing, and component inspections every month. Clients enjoy relaxed, healthy spa experiences with minimal downtime, predictable costs, for enhanced wellness daily.
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Reviews (7)
Erin Policinski
Jun 05, 2022
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I discovered a problem with my pool pump and Mark and crew could not have been more helpful. From trouble-shooting over the phone to in store conversations and then to eventually being able to solve the problem via emailed photos - they were outstanding. Service: Swimming pool equipment maintenance
Rhonda Leigh
May 19, 2022
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I received a call from Mark this morning 5/3/22 and the lack of empathy and the amount of rudeness from him was beyond anything o have ever experienced. There are other negative reviews on here and that was not shocking. If this is the way the OWNER of this company treats potential customers I'm surprised his business is open. I have shared this on one social media platform and the immediate responses from my friends just proves I dodged a bullet by not using this company for my pool liner and pump needs. DO NOT ISE THIS COMPANY! Run! Run fast!
Roxie Natasha
May 08, 2022
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Nice place, nice people. I was greeted and asked if I needed help, but I was just browsing. There prices were very high compared to most places, that's the only reason for the drop in stars. Didn't purchase anything to leave a review on that.
Matt & Heather Williams
Mar 21, 2022
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Just purchased a Wellis hot tub from them! These people were friendly and welcoming and knowledgeable of their products and services. I guess that experience made me want to write a review. Worked with their representative Matt Robinson. Matt was knowledgeable and answered every one of my thousand questions. I never felt like a burden. Matt even hooked up his phone to the spa to show me how the speakers sounded. Matt was so helpful in arranging delivery and recommend an electrician that came out immediately.
I basically had to keep asking what I needed to do since he was pretty much taking care of everything. Also, everything was delivered inside of a week! Great experience. I highly recommend Matt as a representative and this company for any of your spa needs. I'd say they are worth the experience. Thanks again!
I basically had to keep asking what I needed to do since he was pretty much taking care of everything. Also, everything was delivered inside of a week! Great experience. I highly recommend Matt as a representative and this company for any of your spa needs. I'd say they are worth the experience. Thanks again!
Jenny Gatzke
Mar 20, 2022
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I'm one to leave reviews for awesome customer service promoting local business.however, I am compelled to share the AWFUL customer service from this company. I called today to request an estimate for pool install and was in short called a "Karen" by the woman who was the self proclaimed boss and hung up on. I fully understood that an install was out until 2024, I was merely asking when I called to get an appointment for a future install and she laughed at me and when I stated I still wanted an appointment even when it was out that far. Is this how you speak to customers, by calling them names and hanging up on them when they ask to do business with you?
I cannot believe the rudeness and complete lack of customer care this company has answering their phones. She may, as she proudly and rudely stated, be the owners daughter but I can't imagine this is how the company expects to keep customers or future customers happy. Best of luck, I will be going elsewhere with by business and sharing with anyone who will listen not to use your company.
I cannot believe the rudeness and complete lack of customer care this company has answering their phones. She may, as she proudly and rudely stated, be the owners daughter but I can't imagine this is how the company expects to keep customers or future customers happy. Best of luck, I will be going elsewhere with by business and sharing with anyone who will listen not to use your company.
Mbja Fort
Jan 10, 2022
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Jim and Jeremy are professionals who do their job with integrity and client in mind. Non only their service is outstanding, they are also courteous in their relation to the client. I'll recommend them to anyone who need their pool serviced. Thank you Jim and Jeremy! Service: Winterization
Don House
Jan 04, 2022
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Did some painting here and The staff was amazing. They take good care of their store&customers. I highly recommend you go see them
