Business Details
27 Years
experience
We are an authorised dealer for leading brands such as Fluidra, Zodiac, Jandy, and Raypak, guaranteeing genuine parts and reliable warranties. Our customer support team is available Monday through Thursday from 8am to 3pm and Friday from 8am to 2pm, ready to answer queries and process orders. We invite customers to send photos, measurements and model details so we can pinpoint the exact part they need. Our commitment to quality, transparency, and timely service has earned us a reputation for exceeding client expectations. We continuously invest in staff training and system upgrades to maintain industryleading expertise. We value every customer and strive to provide a seamless, trustworthy purchasing experience.
Details
- Year established: 1999
Highlights and features
- We stock over 100,000 parts across 10,000 lines.
- Our free road shipping applies to orders over $149.
- We are authorised dealer for Fluidra, Zodiac, Jandy, and Raypak.
- Our technical team delivers precise part identification and advice.
- We offer express post for urgent deliveries across Australia.
Services
Express Post
Express Post delivers urgent orders across Australia within 24 to 48 hours, ensuring spa and pool components reach you quickly. We partner with reliable carriers to track shipments and provide realtime updates. This service guarantees minimal downtime for your spa or pool maintenance.
Part Identification
When youre unsure which part your spa or pool requires, simply send us photographs, measurements and model details. Our expert team crosschecks specifications against our extensive catalogue to pinpoint the exact component. We then provide you with the correct part number, price, and delivery options, eliminating guesswork and speeding repairs.
Free Road Shipping
Free road shipping applies to all orders over $149, covering the cost of transport across Australia. We handle the logistics from our Victoria, New South Wales, Queensland, and Western Australian warehouses to your doorstep. This complimentary service removes an extra expense, making bulk purchases more economical for your spa or pool needs.
InStore Pickup
For customers in the Carrum Downs area, we offer instore pickup of many items directly from our 10 Industry Blvd location. This option provides immediate access to parts without waiting for delivery, ideal for urgent repairs or installations. Simply place your order online or call our office to arrange a convenient pickup time.
Warranty Service
We serve as a service and warranty agent for numerous leading spa and pool brands, ensuring genuine parts and compliance with manufacturer standards. Our warranty service covers defects and provides repair or replacement options within the stipulated period. This guarantees that your investment remains protected and your equipment continues to operate safely.
Reviews (17)
Victor A.
Oct 24, 2021
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Pools Removed did an exceptional job removing my pool. Mr. Aksar, as well as his team, was very professional, listened to my needs, and accomplished the demolition and removal in a very quick manner. I will definitely be recommending his services. I'm very happy with the work that Pools Removed has done.
K. Johnson
Oct 23, 2021
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Now that you have made the decision to have your pool removed, the real difficult decision begins.who to hire to complete the project. My husband and I bought our dream home except it had a pool we had no interest in maintaining. I researched and received bids from every contractor that advertised that they could do this work. After much deliberation, we decided to go with Pools Removed, and how glad I am that I did.
The attention to detail and level of expertise is in my opinion unmatched. Extremely communicative, on time and always professional. Be wary of other companies that are out there and be sure to really do your research. I could not be more pleased with the work completed!
The attention to detail and level of expertise is in my opinion unmatched. Extremely communicative, on time and always professional. Be wary of other companies that are out there and be sure to really do your research. I could not be more pleased with the work completed!
Claudia Smarrelli
Jul 16, 2021
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Thankyou to the team at pools r us. From Bec and Julie at admin to Ben, Tony, Blake and the boys at at build stage, these guys work incredibly hard no question or phonecall was ever to much! I finally have my pool and LOVE it! Thankyou to all! Service: Design
Denis
Jun 29, 2021
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We had our Concrete Pool and Landscaping built and designed by Pools R Us. Every phone call and email answered and followed up on the day. Soil and Easement on our block a challenge but Pools R Us took everything in their stride and made it look easy. As promised pool and landscaping finished on-time. Julie you are a Miracle Worker., Ben Spot-On, Damion & Shaun landscaping brilliant and Tony a pleasure to deal with. Thank you Pools R Us Keep Up The Good Work.
Kevin Cossaboon
Jul 02, 2020
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Excellent service. From the first contacting, through clear quoting of the job. The work is beyond our expectations. Removing cement near the house and around plastic piping is difficult, and they performed the job great. Respect for the property. Excellent clean up. When it is time for you to remove your pool, call these guys.
Vicki & Ian Brennan
Jun 20, 2020
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We've done professional work for Pools R Us for many years. We've never had any issues dealing with Chris and his staff. They have always paid their accounts on time. We would recommend them to anyone wanting a pool installed.
John Newell
Apr 10, 2020
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Our first pool with Pools R Us was perfectly pitched and delivered. Their insights and advice ensured we got exactly the right pool and pool area created for our backyard in Healesville. Their service and attention to detail was excellent. After moving from that home to a new location - we called them again to help us choose a different format more conducive for the location we want the pool. As before - great advice.
Perfect result and a happy family with a pool that gets used so much. The fibreglass format has been so easy to maintain and we get the most out of our Pools R Us pool. Recently we had an issue where the pump wasn't working and I called Julie for assistance. Matt called me back we had it sorted in no time at all - no call out needed. Free advice and support. CANNOT recommend this business and it's people any higher. If you are considering a new pool - call them - you'll be making a great step forward to getting a new pool. John & Sandy
Perfect result and a happy family with a pool that gets used so much. The fibreglass format has been so easy to maintain and we get the most out of our Pools R Us pool. Recently we had an issue where the pump wasn't working and I called Julie for assistance. Matt called me back we had it sorted in no time at all - no call out needed. Free advice and support. CANNOT recommend this business and it's people any higher. If you are considering a new pool - call them - you'll be making a great step forward to getting a new pool. John & Sandy
L. Collins
Dec 04, 2019
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My husband and I recently assisted my 77 year old mother with hiring a contractor to remove her swimming pool. My mother lives alone, and is very trusting of everyone, and we needed to make sure that we found a contractor that would not take advantage of her. My husband spoke with a few pool removal contractors and after talking with Andrew we knew we found the right company. His proposal was descriptive, clear, and concise.
They did exactly as promised, and then some. My mother has a small dog, because they were working in the backyard, she could not let the dog out during the day to go potty - Andrew was thoughtful and kind enough to volunteer to walk my mother's dog each day they were there! Our experience with this company was very pleasant and we are extremely satisfied.
They did exactly as promised, and then some. My mother has a small dog, because they were working in the backyard, she could not let the dog out during the day to go potty - Andrew was thoughtful and kind enough to volunteer to walk my mother's dog each day they were there! Our experience with this company was very pleasant and we are extremely satisfied.
Krystal Lee
Nov 04, 2019
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The admin at POOLS R US were super helpful, easy to communicate with and super lovely. they even helped on the decision on which pool to go with. which made my life so much easier. Ben and the boys did an amazing job when it came time to install the pool. my backyard was a bit hard to work with and they did everything in there power not to damage anything. i am so happy with their efforts and am so happy with the pool. i can't thank them enough! if you're wondering which pool company to go for these guys are definitely the go to!
Jennifer Possenriede
Nov 03, 2019
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We contracted with Outdoor Finishes to have a pool removed from a property we purchased in Bethesda, MD. Andrew and his crew were a pleasure to work with and the removal of the pool went smoothly and efficiently. I appreciated the weekly updates in regard to scheduling, which had the potential to be affected by weather. Overall a painless and clear cut process, done in a professional and time conscious manner.
Ryan Jones
Aug 27, 2019
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Andrew kept me informed before and during the project. He coordinated everything! I did not have to miss any days of work which was great. Andrew and his crew were very professional, cleaned up all debris, reinstalled the fence/gate and left me with a new back yard. I am amazed and happy with the level of service and quality of the work. I highly recommend.
PatricknElsie Smith
Jun 18, 2019
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I rarely publicly comment (good or) bad on contractors, businesses or services - but - just over eight years ago, October 2010, Pools R Us handed over our new inground concrete pool. The warranty expired in October 2018 and the Christmas swimming season is also about to end. My wife and I are as pleased with the pool now as the day our grandchildren first jumped into it. We have a had a check-up service annually and in that time all we have needed is a pump serviced.
We were advised at the time to buy the best pool pump, the best solar pump, the best filter, and the best chlorinator. Because of that advice the pool almost runs itself. We received additional (free) landscaping advice. The pool installation was seamless and early calls for advice were professionally and swiftly dealt with Thank you to all at Pools R Us Patrick Smith The enjoyment we have had
We were advised at the time to buy the best pool pump, the best solar pump, the best filter, and the best chlorinator. Because of that advice the pool almost runs itself. We received additional (free) landscaping advice. The pool installation was seamless and early calls for advice were professionally and swiftly dealt with Thank you to all at Pools R Us Patrick Smith The enjoyment we have had
Jordys Jdms
Apr 03, 2019
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The boys worked they're backs off to get my pool signed off in time for christmas. Very happy with they're work, salesmen were honest and both Ben and Tony were always happy to answer questions throughout the process. Over all a great pool company.
Ralf Snyder
Jul 27, 2018
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It's been 6 years since I had my pool demolished and backfilled by this company. We had some site challenges, and Andrew was forthright from the beginning as to what to expect. They did exactly as agreed and then some. It's been 6 years and there wasn't any settlement of soil. They know what they're doing, and working with Andrew was a pleasant experience.
Steven H.
Jun 09, 2018
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A++++++ - These guys are awesome. 8x 4 meter concrete pool, built on time, with no issues! Chris and his team we're really easy to deal with from the design process, all the way through to handover. There were no shortcuts taken, they were very authentic from the start. Highly recommend!
Frances Brillantine
Oct 05, 2017
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Andrew and his crew did a fantastic job removing our pool. The work was done quickly, professionally, and neatly, with minimal disruption. Andrew is great to work with; he answered all of our questions, recommended a fantastic electrician, and just in general made the whole project worry-free. We are thrilled with the results.
Judy Hess
Jun 29, 2017
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Outdoor Finishes removed my pool and it was a hassle free experience. Andrew was very easy to work with and there were no hidden surprises. The job was seamless. The work complete was on schedule and the quality was excellent. I recommend Outdoor Finishes for your pool removal and hardscape construction because my experience with them was positive in every way.