Business Details
49 Years
experience
Emergency
services
Your Trusted Pool & Hot Tub Experts in Memphis
For 48 years, Smith Pool has been transforming backyards across the Mid-South into spaces for family leisure and entertainment. Our loyal team of professionals specializes in pool and spa products, maintenance, and repair services designed to maximize backyard leisure time. With over 310 hours of combined pool experience, we ensure every installation, repair, and maintenance task is executed with precision and care. Our full-service approach includes residential and commercial maintenance programs, vinyl liner replacement, and expert chemical balancing to keep pools crystal clear year-round. We pride ourselves on employing certified technicians like Josh Acroyd, whose expertise in water chemistry ensures optimal pool conditions without unnecessary upselling. Our commitment to quality is reflected in customer testimonials praising our prompt service, transparent communication, and durable installations that last decades.From initial consultation to ongoing maintenance, our team provides personalized guidance, including hands-on training for new pool owners. With three retail locations in Memphis, Southaven, and Arlington, we offer convenient access to a wide selection of above-ground pools, hot tubs, and swim spas. Our 24/7 service division handles emergency repairs, while our scheduled maintenance programs prevent issues before they arise. Backed by 16 years of continuous service to communities like The Oaks at Appling Condominiums, we combine technical expertise with exceptional customer care to deliver reliable, long-term solutions.
Services
Pool Installation
Hot Tub Sales
Maintenance Programs
Vinyl Liner Replacement
Commercial Maintenance
Details
- Year established: 1977
Highlights and features
- 48 years of combined pool experience with local Memphis expertise
- Certified technicians provide precise water chemistry management
- Same-day emergency repair services available
- Transparent pricing with no hidden fees
- 16+ years maintaining community pool standards
What people say
Awesome prices
Crystal clear
Professional and polite
No hidden fees
Prompt emergency service
Services
Pool Installation
Our pool installation service delivers customized solutions for above-ground pools. Expert technicians ensure proper placement, structural integrity, and system integration while preserving property aesthetics. We provide complete setup with equipment installation and water chemistry balancing.
Hot Tub Sales
We offer premium Bullfrog Spas and Nordic Hot Tubs with expert consultation for model selection. Our sales process includes space assessment, energy efficiency analysis, and delivery coordination for optimal customer satisfaction.
Maintenance Programs
Our comprehensive maintenance programs include weekly cleaning, chemical balancing, and equipment inspections. Quarterly deep cleaning and seasonal opening/closing services ensure year-round pool readiness with minimal client effort.
Vinyl Liner Replacement
Professional vinyl liner replacement services extend pool longevity. We use premium materials matched to pool dimensions, ensuring watertight seals and proper installation to prevent future damage or leaks.
Commercial Maintenance
Tailored maintenance solutions for community pools and commercial properties. Services include daily sanitation checks, equipment maintenance, and compliance with safety regulations for public pool operations.
People
Kyle Smith
President & CEO
Leading Smith Pool since its founding, Kyle directs strategic growth while maintaining hands-on involvement in service quality assurance and customer satisfaction initiatives.
Ricky Williams
Vice President & COO
Overseeing daily operations, Ricky ensures efficient service delivery across all departments while maintaining direct client communication channels for service coordination.
Josh Acroyd
Installation Manager
Certified pool installation specialist with expertise in structural setup and system integration, ensuring precise execution of complex installation projects.
Michael Wilborn
Service Director
Managing all service operations, Michael supervises technician training programs and maintains quality control standards for repair and maintenance services.
Zack Merlino
Arlington Store Manager
Leading the Arlington retail location, Zack provides expert product guidance and coordinates local delivery and installation services for new pool customers.
Questions
What pool financing options do you offer?
We provide financing plans with monthly payments starting at $90, including installation, for qualified customers purchasing new above-ground pools.
Do you service both residential and commercial pools?
Yes, we offer complete maintenance and repair services for residential properties and commercial facilities including community pools and condominium associations.
What's included in your pool maintenance program?
Our maintenance includes weekly cleaning, chemical balancing, equipment checks, and seasonal opening/closing services to ensure year-round pool readiness.
How quickly can you handle pool repairs?
Our service team responds promptly to repair requests, with emergency services available for urgent issues affecting pool safety or functionality.
Do you sell hot tubs and spas?
We offer Bullfrog Spas and Nordic Hot Tubs with full-service installation and maintenance packages available through our Southaven retail location.
What areas do you service?
We serve the Greater Memphis area and surrounding Mid-South communities from our three retail locations in Memphis, Southaven, and Arlington.
Reviews (7)
Colleen Stephens
Apr 09, 2021
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I am so happy that I called and spoke to Ricky about my pool. He was super nice and helpful. Sent Kenny out to check on my pump and all it needed was to be cleaned, he also helped me get the top off because I couldn't get it to budge. I had previously called Advantage Pools and the person they sent was although nice didn't seem to interested in what I needed. So I will be using Smith Pools for all of my future needs. Thanks guys
Susanne Gray
Dec 01, 2020
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They replaced my sand filter last year. I'm now having problems with bubbles in the jets and the filter isn't doing what it should. They don't answer their phones and won't return my messages. Would have never used them if I'd known this was the kind of service they give.
Keneille Barton
Jan 07, 2020
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Mike helped me beyond the call, . Helped me figure out what I needed pump wise. gaskets too. Their prices were better than anyone I shopped in the area. and online. Definitely will be back. Shop Here for your pool needs!
Kenny W.
Nov 14, 2019
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Best pool company around! Excellent service department and always friendly. My pool and spa have never been more enjoyable!
Trece S.
Aug 21, 2019
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BEWARE! I gave my credit card and they charged my 500.00 and my pool is back green. My grandkids haven't had the opportunity to swim. I met the guy once. He didn't explain how to keep from getting green. Just documented time spent at my house, which I don't believe. BEWARE! They argue with customers. Where they do that! 0 stars THIS LOCATION IN MEMPHIS TN. ON JACKSON
Susan Berry
May 02, 2019
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I didn't buy my pool from Smith Pools, but wish I had. If I'd only known about them. I have a 14 year old Doughboy that has been and still is a good pool; but, the ongoing support I've received from Smith Pools has been invaluable. The guys on Airways are consistently polite and knowledgeable. They've been great to me. Thank you.
Anthony Hill
Mar 23, 2019
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Great Pool place! Been meaning to write this review over a year ago, but these guys are awesome. Bought a great pool over a year ago had to have my pool pump replaced a year due to extremely cold weather, they came out a repaired it no problem. Thank you again Kyle, and all you guys hard work at both locations.
