Business Details
22 Years
experience
Emergency
services
Your Trusted Pool Service Provider in Key West, FL
The Pool Man of Key West is a fully licensed and insured pool service contractor serving the lower Florida Keys since 2004. Our company specializes in weekly pool cleaning and maintenance, equipment repairs and installation, leak detection, and pool resurfacing from Key West to Big Pine. In 2019, Ben Bortner acquired the company with a vision to professionalize the local pool service industry. As a licensed Florida Service Pool/Spa Contractor (CPC1459934), we prioritize hiring, training, and retaining top talent to deliver dependable service. Our team members maintain Certified Pool & Spa Operator (CPO) certifications, making us the most credentialed pool company in Key West. We carry extensive replacement parts inventory and employ two full-time repair technicians to ensure same-day or next-business-day service. Our operations manager conducts quality control checks to maintain high standards, and we provide real-time service reports via email after each visit. We are proud members of the Key West Chamber of Commerce and Key West Business Guild, committed to being an employer of choice in our community.
Services
Residential Pool Cleaning
Commercial Pool Maintenance
Hot Tub Service
Pool Leak Detection
Pool Resurfacing
Equipment Repair
Storm Clean Up
Pool Inspections
Filter Cleaning
New Pool Start-Up
Served areas
- Key West to Big Pine Key
Details
- Year established: 2004
- Licensed
- Insured
Highlights and features
- We offer same-day service for urgent pool repairs
- Our team maintains the highest number of CPO-certified technicians in Key West
- We've served the Florida Keys community for over 18 years
- We're a licensed Florida Service Pool/Spa Contractor (CPC1459934)
- We provide real-time service reports with photos after every visit
Associations and certifications
- Certified Pool & Spa Operator (CPO)
What people say
Dependable service
Professional technicians
Timely repairs
Excellent communication
Knowledgeable staff
Services
Residential Pool Cleaning
Our residential pool cleaning service ensures your pool remains clean and safe with weekly visits from CPO-certified technicians. We test and balance water chemistry, empty baskets, net surface debris, brush tiles, vacuum pools, and clean filters. Each visit concludes with a photo report emailed to you for complete transparency.
Commercial Pool Service
We maintain commercial pools for hotels, apartment buildings, and vacation rentals with specialized attention to health regulations. Our service includes water testing, equipment maintenance, surface cleaning, and filter management. Real-time reporting ensures property managers stay informed about pool conditions and maintenance needs.
Pool Leak Detection
Our technicians use advanced audio equipment to quickly identify and repair pool leaks. This specialized service prevents water loss and structural damage while minimizing downtime. We offer flat-rate pricing for transparent leak detection and repair solutions.
Pool Resurfacing
We apply ecoFINISH thermoplastic coatings to restore fiberglass pools at a fraction of replacement cost. This durable surface resists staining and cracking while extending your pool's lifespan. Our process creates a smooth, attractive finish that enhances pool aesthetics and functionality.
Hot Tub Maintenance
Our hot tub maintenance service includes water chemistry balancing, equipment checks, and thorough cleaning. We follow CDC guidelines for safe spa operation and offer regular maintenance plans to ensure optimal performance and hygiene for residential and commercial spas.
Questions
What pool services do you offer in Key West?
We provide weekly pool cleaning, equipment repair, leak detection, resurfacing, filter cleaning, storm cleanup, and new pool start-up services for residential and commercial clients.
Do you service both residential and commercial pools?
Yes, we offer comprehensive pool maintenance and repair services for both residential properties and commercial facilities including hotels and vacation rentals.
What areas do you service?
We serve all the Lower Keys from Sunset Key to Big Pine Key, including Key West and surrounding islands.
Are your technicians certified?
All our technicians maintain Certified Pool & Spa Operator (CPO) certifications, making us the most credentialed pool company in Key West.
How quickly can you handle pool repairs?
We offer same-day or next-business-day repair service with two dedicated full-time technicians available for urgent issues.
What makes you the leading pool company in Key West?
With 18+ years of experience, real-time service reporting, and the highest number of CPO-certified technicians, we combine expertise with modern technology for superior pool care.
Reviews (12)
Terry & Jo Coveny
Aug 10, 2022
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A lot of people may claim they'll do a great job cleaning your pool once a week. But it's when you're motor burns out or your pool leaks that you'll discover the real value of having The Pool Man on your side.
Diane Glorie
Aug 10, 2022
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The Pool Man is one of the most efficient company's in Key West. I had problems with a filter system another company installed for us. I took the chance and called The pool man for help. To my surprise that afternoon not only had he returned my call but had his employees over to research the problem. I ended up with great results. He now does two pools of mine. He is honest, reliable and, always there to help.
Sam Rajan
Feb 22, 2022
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What a great company. Ben and his team are excellent and understand customer service. We can't say enough good things about them. Services: Wall brushing, Netting, Vacuuming, Swimming pool light repair, Filter cleaning
Kathleen VanFleet
Jan 16, 2022
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Exceptionally pleased with Ben Bortner, the Pool Man, and all the services he provides. The pool was not bring properly serviced by the previous company. Previous company said that a heater could not be installed. When Ben took over, he brought his senior tech in snd they came up with a plan to install a heater that also included updating the pump and filter, both of which were on their last leg. Weekly visits keep the pool perfect. And, when any questions arise, they are quick to come to the house ro examine and provide answers. Terrific!
Janet Bengel
Jun 11, 2021
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Pool Man of Key West is our pool/spa servicer. Their weekly cleans are fabulous! And I get a photo after each visit. They communicate if needed and are very responsive. And the pool techs are qualifed and professional. This company is a VERY welcome find in Key West!
Patricia Ryan
May 05, 2021
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If you ever experience any challenges with your pool. The Pool Man is your answer! We recently had some issues with several pool tiles coming loose from the pool wall. The tiles needed to be reattached as renters were arriving to the property 3 days later. I phoned Annie at The Pool Man and she contacted Rich who has been servicing our pool monthly for several years. Even though it had been an extremely busy work week for all involved due to the remnants of Hurricane Laura, Rich was at our house in literally 5 min.
He was able to drop the water level in the pool 6 inches so the tile contractor could adhere the tiles to the pool wall. Rich also stayed at the property to monitor the pool water level so that the job could be completed. Ben, the owner was also involved in order to provide seamless results! All in all, a class act.
He was able to drop the water level in the pool 6 inches so the tile contractor could adhere the tiles to the pool wall. Rich also stayed at the property to monitor the pool water level so that the job could be completed. Ben, the owner was also involved in order to provide seamless results! All in all, a class act.
Katie Haddock
Apr 24, 2021
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Ben and the team are very responsive, friendly, and professional. They repaired our aging pool and made it look gorgeous again, which we can see from the weekly service snap shot they send (it's fun to see how the location of the pool toys and the weather change for each visit!). As a local business person, Ben always responds to questions promptly. He makes knowledgable suggestions that help us keep everything running well. I appreciate how organized the billing and communication are. Highly recommend!
Jonathan Kass
Apr 14, 2021
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Very pleased with the professionalism of this company. I had a new pool heater installed at my vacation house in Key West along with remote pool control. There were some issues with the Pool Sync app and The Pool Man of Key West spent hours helping me remedy the issue. Service: Swimming pool automation and controls repair
Tom Ahrensfeld
Apr 12, 2021
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Ok, review long time coming. Danny, the prior owner has been taking care of our pools for over 10 years. Best experience ever! Example, after Irma our pool water was black with creatures everywhere when I returned 2 weeks after the storm. Pool was crystal clear by Oct 3. When I heard new folks were taking over, admit I was nervous. But after about 2 years in I couldn't be happier Annie and Ben are great! Responsive and really on it! Do yourself a favor and hire them for your pool and spa work!
Bruce Cohen
Apr 03, 2021
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Ben and his team have been great to work with. They show up on time, do a great job cleaning and servicing my pool weekly, and provide me a weekly report on my pool. Better yet, whenever I've had issues arise they respond quickly and get me back up and running. I just wish every service provider in the keys was this customer focused and reliable.
Mike Leszczuk
Feb 21, 2021
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Owner Ben and his staff provide highly professional services to us. Since we established a working relationship with The Pool Man, all promised services and appointments have been kept in a timely manner and have been of very high quality. We receive weekly emails with photos of the pool and a listing of what's been done and what was added to the pool to balance the chemistry. The pool does truly sparkle.
The firm added a chlorine salt generator for us and when the power unit failed, replaced it promptly under warranty. Since they remotely monitor the pool as do we, they knew there was an issue and responded quickly to resolve it. They also added liquid chlorine to sanitize the pool until the new unit arrived. Exceptional worry free service. We highly recommend them.
The firm added a chlorine salt generator for us and when the power unit failed, replaced it promptly under warranty. Since they remotely monitor the pool as do we, they knew there was an issue and responded quickly to resolve it. They also added liquid chlorine to sanitize the pool until the new unit arrived. Exceptional worry free service. We highly recommend them.
Ronald Burd
Dec 20, 2020
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We recently converted from a freshwater to a salt water system. Leaving Key West for the summer months with the new system, left us with some concern. But The Pool Man's weekly service including a photo and a report of services performed has given us great peace of mind. This past week, when a problem arose with the chlorine generator, Ben, the owner himself was right on top of it and took care of a factory warranty replacement. We recommend them highly.