Business Details
43 Years
experience
Your Trusted Pool & Spa Experts in New Bedford, MA
At Dartmouth Pools and Spas, our commitment to quality, respect, and teamwork has defined our approach since 1983. Founded as a sole proprietorship by Norry Alves Sr., our company grew through a steadfast dedication to excellence, expanding operations under Norry Alves Jr.'s leadership before transitioning to longtime employees Dan Cosby and Jay Amaral. Our mission remains unchanged: to make every interaction with our company an easy, enjoyable experience while helping families create cherished backyard memories.With decades of combined experience, our team takes pride in delivering custom pool and spa solutions, from initial design to maintenance and renovations. We prioritize mutual respect for our customers, environment, and processes, ensuring a caliber of service that sets industry standards. Our family-oriented approach extends to transparent communication, honest problem-solving, and personalized attention that has earned us five-star reviews from satisfied clients across New Bedford and Cape Cod.
Services
Inground Pools
Spas
Pool Maintenance
Renovations
Pool Openings/Closings
Details
- Year established: 1983
Highlights and features
- Family-owned business with 40+ years of local pool industry experience
- Full-service provider from custom design to maintenance and repairs
- Skilled team with expertise in Gunite, Vinyl, and renovation projects
- Customer-centric approach with transparent communication and follow-through
- Comprehensive service portfolio including financing options and retail store
What people say
Exceptional staff
Professional and nice
Exceeded expectations
Honest company
Knowledgeable technicians
Services
Inground Pools
We design and install custom inground pools tailored to your property's unique dimensions and your family's lifestyle needs. Our expertise includes Gunite and Vinyl options with customizable shapes, sizes, and features. From initial consultation through completion, our team ensures structural integrity, aesthetic appeal, and long-term durability while maintaining transparent communication throughout the construction process.
Spas
Our spa installations feature premium models from D1 Spas, including the Bay Collection and Reflections Collection. We offer expert consultation to help you select the ideal configuration for therapeutic benefits or relaxation purposes. Our technicians handle complete installations with attention to electrical requirements, positioning, and integration with existing outdoor spaces.
Pool Maintenance
We provide comprehensive maintenance programs covering routine cleaning, chemical balancing, and equipment inspections. Our services include seasonal openings and closings with proper winterization techniques to protect pool systems. Technicians use professional-grade equipment and water analysis tools to maintain optimal water quality and system performance throughout the swimming season.
Renovations
Our renovation services address aging infrastructure with solutions like liner replacements, filtration system upgrades, and tile repairs. We specialize in transforming outdated pools through modern design elements while maintaining structural integrity. Our team handles complete system overhauls and cosmetic enhancements to extend the lifespan of your investment.
Pool Openings/Closings
We offer professional seasonal transition services including equipment reinstallation, water chemistry balancing, and winterization procedures. Our standard closing process involves winter cover installation, plumbing line protection, and chemical treatment to prevent damage during colder months. Openings include equipment reactivation, initial sanitization, and water analysis for safe summer use.
Questions
What pool services do you offer?
We provide complete pool solutions including inground pool installations, spa services, maintenance programs, renovations, and seasonal openings/closings.
Do you offer financing options?
Yes, we offer financing through Wells Fargo National Bank for qualified applicants to make pool investments more accessible.
What areas do you serve?
We primarily serve New Bedford, Dartmouth, and surrounding areas including Cape Cod for all our pool and spa services.
Are you open on weekends?
Our retail store and service department operate Saturday mornings from 9 AM to 2 PM but are closed on Sundays.
What payment methods do you accept?
We accept all major credit cards for pool services, products, and equipment purchases at our New Bedford location.
How do I schedule pool maintenance?
Contact us directly at (508) 998-7100 or through our website to schedule seasonal services or establish a regular maintenance plan.
Videos
Reviews (6)
Luke Gurgel
Jul 19, 2021
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I hired them to do the "pool opening" after moving into a new house. I never had a pool before, so I didn't know what "pool opening" meant. The truth is the pool was already open, the previous owners had done it. These guys noticed when they arrived and didn't say a thing, nothing. I don't appreciate the dishonesty, but fair enough, it was my mistake. They also took some samples of the water to run some tests and told me to wait for a call the next day.
Nobody ever called (shocking, right?). When I called them to ask for the test results, they told me no tests were performed, so it turns out I paid $300+ for essentially nothing. I tried to speak to a manager over the phone and surprisingly, they just hung up on me and stopped answering the phone. I'm afraid I have nothing good to say. This is just a poorly run and managed business. Some people seem to have had good experiences with them, but I can't say the same. Would absolutely not recommend.
Nobody ever called (shocking, right?). When I called them to ask for the test results, they told me no tests were performed, so it turns out I paid $300+ for essentially nothing. I tried to speak to a manager over the phone and surprisingly, they just hung up on me and stopped answering the phone. I'm afraid I have nothing good to say. This is just a poorly run and managed business. Some people seem to have had good experiences with them, but I can't say the same. Would absolutely not recommend.
Stacey Sirotta
Jun 14, 2021
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Dartmouth Pools & Spas came highly recommended to us. Dan met with us at our home and we were excited about our project, but communication completely stopped about 1.5 months into planning, despite us calling and e-mailing a couple of times to follow up. We were told that we would get a call back but it never happened, despite us being ready to make a deposit. We are disappointed but happy that this did not occur after our project had already begun.
Wayne Ethier
Jun 04, 2021
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Dartmouth Pools has knowledgeable professional staff who have taken care of our pool needs for years. I trust their opinion and guidance when it comes to pools and spas. I highly recommend them.
Carlos Machado
May 31, 2021
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I want to give a shout out to Dartmouth Pool & Spas. After years of research we finally decided to go with them for our pool. Dan was very knowledgeable and helped us narrow down the perfect pool for our family at a great price. We felt like we were buying from family. Jay and his crew went above and beyond to complete the work in a timely manner. I will refer everyone I know looking for a pool to you. Thank you.
Julia Dixon
May 11, 2021
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I cannot say enough about how amazing this company is! The staff are delightful, so helpful and accommodating! I have had the need to call them out twice. On both occasions they arrived right on time and got the job done perfectly. Peter came out today and installed a new heater. I am so happy to have my hot tub up and running for Christmas! Thank you all!
Bobby Nadeau
Nov 04, 2018
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So far so good, Dan, Bubba, and my hardscape guy have been keeping the lines of communication open. They are prompt, courteous and professional. More to come as the project continues. Greatly satisfied so far
