Business Details
50+ Years
experience
Your Trusted Pool Contractor in Lancaster, NY
Since 1956, Beauty Pools has been Western New York's premier custom in-ground pool builder, combining decades of expertise with cutting-edge construction technology. Our team of designers and craftsmen specializes in creating personalized backyard retreats, from initial concept to final installation, ensuring seamless integration with your property's aesthetics. As a Master Pools Guild member, we maintain the highest standards of quality, offering comprehensive services including pool construction, renovations, equipment upgrades, and year-round maintenance.With over 5,000 residential pools built and a dedicated service fleet operating seven days a week, we provide unmatched reliability and technical proficiency. Our in-house construction force handles every aspect of pool development, from excavation to plumbing, while our retail store offers top-tier pool supplies, chemicals, and furniture. Through continuous innovation and attention to detail, we've established ourselves as an industry leader, delivering both residential and commercial solutions that enhance property value and lifestyle enjoyment.
Services
Custom pool design
Pool construction
Pool renovation
Pool maintenance
Pool equipment sales
Details
- Year established: 1956
Highlights and features
- We have over 65 years of specialized experience in pool construction and design
- Our in-house construction team handles all aspects of pool development
- We've built over 5,000 residential pools across Western New York
- Our Master Pools Guild membership demonstrates our commitment to quality standards
- We operate the largest service fleet in Western New York working 7 days a week
Associations and certifications
- Master Pools Guild
Services
Custom pool design
Our expert designers create personalized pool layouts that complement your property's architecture and landscaping. We work closely with clients to develop unique backyard retreats incorporating water features, lighting, and custom shapes. With over six decades of experience, we transform outdoor spaces into functional entertainment areas that enhance property value and provide lasting enjoyment.
Pool construction
We specialize in constructing high-quality in-ground gunite pools using the latest construction technology. Our in-house team handles every phase from excavation to finishing touches, ensuring precision and durability. As Western New York's largest commercial pool builder, we deliver both residential and commercial projects with attention to detail that meets Master Pools Guild standards.
Pool renovation
Our renovation services transform aging pools into modern backyard destinations. We offer complete pool makeovers including structural modifications, new water features, and updated equipment installations. With financing options available, we help clients enhance their outdoor living spaces while maintaining the structural integrity of their existing pools through professional repair and modernization techniques.
Pool maintenance
We provide comprehensive maintenance programs to keep pools operating at peak performance year-round. Our services include chemical balancing, equipment maintenance, and seasonal openings/closings. With a 14-vehicle service fleet operating seven days a week, we offer prompt response times and professional care to ensure optimal pool condition throughout the swimming season.
Pool equipment sales
Our retail store offers a complete selection of pool equipment and accessories from leading manufacturers. We carry BioGuard chemicals, Hayward automatic cleaners, Sta-Rite equipment, and Telescope Casual furniture. With factory-trained staff and free computerized water testing, we provide expert guidance to help customers maintain their pools effectively with quality products.
Questions
What pool services do you offer?
We provide complete pool services including custom design, construction, renovation, equipment sales, and maintenance. Our expertise covers both residential and commercial projects with financing options available.
Do you service areas outside Lancaster?
Yes, we serve all of Western New York including Buffalo, Rochester, Syracuse, and surrounding areas, with a 14-vehicle service fleet operating seven days a week.
Can you help with pool renovations?
We offer comprehensive pool renovation services including structural modifications, equipment upgrades, and complete backyard transformations using the latest design trends and technology.
How do I schedule a service appointment?
You can schedule service through our website, by calling 716-683-9500, or visiting our Lancaster location at 2000 Commerce Parkway during business hours.
What makes your pools different?
As Master Pools Guild members with over 65 years of experience, we combine technical expertise with artistic design to create custom pools that enhance property value and provide lasting enjoyment.
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Reviews (7)
Ss
Jun 19, 2022
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Used them for years, and they had been reliable until the last few years. Company has become miserable to deal with. I'm not sure if under new management, but they contact out the work to lazy and incompetent contractors who had 2 no shows until the third time they messed up the pool covers when closing the pool, had to call and complain to have another crew come out and fix their mistake and they threw the equipment and lawn chairs all over the lawn and left it there. Left the thermometer in the pool over winter and broke it. Over priced service and can't do the job correctly with a really bad attitude. Look anywhere else for pool openings and closings.
Mike S.
Jun 02, 2022
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The owner contacted me regarding a serious difference of opinion regarding their service. We hashed it out, he took responsibility for some items, I apologized for initially posting a bad review. I think (Hope) we are square. Beauty will continue to service my pool for years to come. I truly appreciate the owner reaching out to me. THAT is true customer servi
Eddie Opennit
May 26, 2022
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Great service from the manager and quickly resolved my issue. Thank you Beauty Pools! Service: General repairs & maintenance
Jenny White
May 21, 2022
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Critical: Professionalism, Punctuality I have nothing but issues with this company, from miss quotes of thousands of dollars, staff coming to my house without permission and them helping themselves to my gated back yard. Booked an opening one year in advance for a no show no call to be told today that I am going on a list and maybe before Memorial Day.
Heba Seliem
May 15, 2022
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Worst worst worst customer service, manager rude doesn't even get back to voicemails, they don't even try to show that they care that they didn't do a good job and that they are soooo rude, Missed appointments with no calls or apologies, missed my pool opening and no call or apologies. They don't even try to fix their mistakes, One of the worst experiences ever. I totally don't recommend them to even my worst enemy. Sorry I used them in the first place. Rudest service ever
B. Cline
Jul 28, 2021
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Construction was supposed to take place early spring. After many phone calls to Bob our sales person and the office, text messages and emails as well, Bob finally got back to us and told us it would be the second week of June. After that past we had put in many more phone calls, text messages and calls to the office with no one response. I had a talk with a manager and also Jay and said that Bob would call the next day. Bob called and said we would have an answer come Tuesday July 6th and I told him I would hold him to that.
As expected, no call and unable to get a hold of Bob as always. We had originally planned to have my sons 8th grade graduation at our home enjoying the pool. At this point we have no idea if they just took our deposit and are shutting their doors. I suggest you go with someone else if you're looking for a pool, you will be extremely frustrated and they don't care if you are.
As expected, no call and unable to get a hold of Bob as always. We had originally planned to have my sons 8th grade graduation at our home enjoying the pool. At this point we have no idea if they just took our deposit and are shutting their doors. I suggest you go with someone else if you're looking for a pool, you will be extremely frustrated and they don't care if you are.
Camille K.
May 17, 2021
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Seriously? Pool not vacuumed and it's beyond gross and disgusting. Wish I could award negative stars. In previous years the pool was swimmable on the day it was opened
