Venture Custom Pools Plano, TX

Rated Average
Rated Average from 5 reviews
We design and build backyard retreats for families who recognize craftsmanship and the distinction of a truly custom swimming pool. With more than 30 years of experience crafting amazing backyard retreats, we have been the North Texas builder of choice for thousands of families.
If you are looking to invest in a quality custom pool or backyard retreat in Frisco, Plano, or anywhere in the DFW Metroplex, that will stand the test of time, as well as provide sound financial and quality of life returns, then we are the contractor for you. Call us today and we'll show you why we are considered to be one of the best custom pool builders in Dallas, Frisco, Plano or North Texas for that matter.
Services Offered
  • Building
  • Design
  • Installation
  • Planning
  • Remodeling
Contact Information
Website
Phone Number (972) 377-9002
City Plano, TX
Zip Code 75024
Address 4568 State Hwy 121
Professional Associations and Certifications
  • Better Business Bureau
Better Business Bureau
Products and Services
Looking for a complete pool makeover? Or maybe you just need a slight pool renovation. We deliver more than you could ever imagine possible. With us, complete modernization and makeovers are a reality.
Gallery
Reviews and Testimonials
Rated Average (3 of 5) from 5 reviews
  Testimonial by Satisfied Customer
We wanted to let you know that my wife and I appreciate your hard work and efforts. Our pool is complete and we are enjoying every minute of our retirement sitting beside the water with our friends, kids and grand kids. The pool is structurally solid and beautiful. It has made a great addition to our home and its added value to the house which is important when it comes time for us to sell the house and resale value. My complements to your team!
  Disorganized, non-responsive and months behind schedule
by Frustrated Customer from DFW
May 20, 2021
It's been 1 month since my previous review and there's been some progress but nowhere near what could and should be complete. Literally, there might have been 3-4 days worth of work over the past month but not one portion of the project is complete and my backyard looks like a war zone. They haven't cleaned up anything since breaking ground. They continue to start small portions of different projects without ever completing any of them and leave debris scattered throughout my backyard, side yard and street to the point where my neighbors are complaining. All I get are the same tired excuses and promises of change but no action. The Project manager can't give me a schedule date for material and has no idea when his subcontractor will be on site. Suffice to say, he can't tell when the job will be complete. Be warned, Venture's subcontractors determine the schedule. They decide what project they're going to work on and when but Venture does little to regulate the work or hold the sub accountable to schedule dates, completion date, etc. Now they want to blame delays on the weather but I think that's just indicative of Venture's culture...promise everything, deliver something, accept responsibility for nothing. Oh, I've been told that these are "underrepresented times" and the pool industry is "BOOMING".....while I completely understand the huge influx of work, it's been like this for the past few years and none of this was addressed when they gave me my original completion date. There are a few pools being built throughout my neighborhood and I've seen steady progress on each and every build except mine, so I'm sure it's just one more excuse in their pipeline of excuses.
I don't recommend this business
None
Outsources all work, poor communication, broken promises,
  Good experience
by Alex Reid
Apr 14, 2021
Overall we had a pretty good experience from consultation to design through construction. Communication was a bit spotty at times and the schedule ultimately slipped nearly four weeks due to various crews not being available. Gregg took all of our wishes into account with the design and created a product that we were excited to see come to life. The construction team was responsive to questions and did their best to keep us on track. In the end, we have a quality product that we can't wait to use soon!
I recommend this business
  Disorganized, non-responsive and months behind schedule
by Frustrated Customer from DFW
Apr 14, 2021
The title just about sums it up my experience so far. No communication from so called "project manager" until it's time to pick up a check. The only person you get to talk to is an office admin so every day is a surprise. Venture only uses subcontractors that don't speak English and don't adhere to schedules so there's another disconnect. When they do show up, you might get a few hours of work, then they disappear for days/weeks. Our project is months...yes, that's right.....MONTHS behind schedule. Despite repeated apologies and promises that the job would be complete within agreed upon timeline when contract was being signed, nothing has changed. The sales presentation and design were great. Other than that, once they had my payment of 40% of the total job cost, everything went downhill. Do your research! I wish I had.
I don't recommend this business
None
Outsources all work, poor communication, broken promises,
  Good
by Elena Smirnova
Apr 07, 2021
Pool construction is a lengthy and complex process, so never buy any promise to have it done in three month, no matter what you have been told by a sales rep. And yes, expect complications, errors and mishaps. We went though all of these in our turn, but I must say that Venture Custom Pools stayed on top of the process at all time and were able to address most of the issues in a timely manner.
Thanks to our project coordinator Amanda Riebel and the operation manager Geoffrey Waco, we had the pool completed with all issues addressed and I could not imagine having this done without their responsiveness and professional support.
Overall it was a positive experience and I would recommend Venture Custom Pools for a new pool construction.
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