Reliant Pools

Reliant designed and constructed an inground swimming pool for us and I must admit, it was a fabulous job from start to finish. David Akins did a wonderful job in providing the perfect design for my family. We were going with a diving pool but after he showed us all the pros/cons from that type of pool, we decided to add a spa instead. The crew were all professional and always answered any of our questions. I highly recommend Reliant Pools if you are interested in exploring a pool project for your home.

Extremely impressed with Reliant Pools. We got bids from four companies before deciding to move forward with them - even though they weren't the lowest bid. Joel is highly knowledgeable and Donny is beyond attentive to customer needs, questions and requests. We're very happy with the final result and it's easy to recommend Reliant to others.

I can't say enough good things about Reliant Pools. Joel was amazing, he was here almost every day checking in on the progress of our pool. He really helped us create this amazing oasis in our backyard. Joel delivered on everything that we were quoted, and was flexible and affordable when mid project I decided to make a few changes to the plans. He offered his honest opinion on what would or would not work for us. I highly recommend Reliant Pools!

Reliant Pools exceeded our expectations in every way! Joel saw our vision for our dream pool and was able to make it a reality. He is extremely knowledgeable about the industry and sets reasonable expectations. He is a fantastic communicator and a wealth of knowledge. He finished our pool faster than we could have imagined. This is due to his fantastic subs and his excellent relationship with them. If you're looking for a swimming pool contractor, give them a call; you won't be disappointed.

This pool company did an excellent job on our pool! They were always on time and dressed nicely. They went above and beyond by assisting us in designing the best pool for our family. The Richardsons highly recommend Reliant Pools!

The price and quality are both excellent! The end result is simply breathtaking. Joel worked tirelessly to make our vision a reality, and believe me, I was not an easy customer. Outstanding work! The best pool builder in Austin.

Reliant Pools gets two solid thumbs up! From the start, Joel came out and worked his design magic to come up with an amazing layout to fit our backyard. When the design was finalized, we met with him to sign contracts and pick out materials and he truly walked us through step-by-step on what would happen during the process. Then came in Elijah who were equally amazing.

They took the time to discuss each of the processes and answer any questions we had. They took time to follow up to let us know when their people were coming and what they would be doing. All super friendly and extremely knowledgeable. I'd recommend them the best swimming pool contractor in Austin!

Reliant Pools installed our pool for us and we LOVE it! All people involved were very knowledgeable and willing to go that extra step. Excellent communication, professionalism, quality, and support throughout the entire process. We are very happy with our pool design and end result. Highly recommended!

We are so thrilled with our Reliant pool! It was a priority for us to have a pool with a commercial handicapped lift so that each member of our family could enjoy swimming. Other pool builders did not want to deal with that, but Joel and Elijah didn't have any problem adding that to the pool design. Joel was very knowledgeable about commercial lifts and figured out how to make it function both with the pool AND the spa, which we didn't know was even possible! The service and attention to detail at Reliant was outstanding!

We have an extremely sloped backyard and met with 3 pool builders to see what was possible. Joel and Elijah were the last to come out and turned what seemed to be becoming a long shot into an actual plan. Their experience showed and their excitement for the challenge sold us. The ability to pull in and manage multiple contractors for more then just the pool build was also a plus. Joel was straightforward and responsive throughout and has become a trusted adviser we would highly recommend to anyone considering building a pool.

FANTASTIC EXPERIENCE. just wanted to start with that out of the gate, and I cannot stress this enough. Reliant Pools built us an incredible pool, spa, shower, cabana and fire-pit. on time, on budget, and with minimal hassle. Joel Hefner not only sold us on the project, he designed it, managed it, and enhanced it to levels we still cannot believe. This was our third pool build, and the first two experiences were awful.

Really awful. mistakes, compromises, unpaid sub-contractors, blatant lies, and delays of up to 2 years. With Reliant Pools, we experienced none of this. They designed us a beautiful pool/cabana that had some challenging hurdles. a severe slope down to the lake; a massive oak tree in the middle that had to be saved and protected; septic system to avoid; and no city water or gas.

But Joel and Reliant overcame each of these issues, and created a contemporary resort-style pool and cabana that fit right in with our home and lake views. Reliant started on time, finished on time, and along the way made the whole process run smoothly with no stress. Joel was on site dozens of times, measuring, managing, testing, thinking, and most importantly, collaborating.

If we ever saw a minor issue with construction, Joel had already seen it too and had a plan. every time. This actually shocked us, as our prior experiences with other builders were so bad. In need to say a few things about quality. The construction quality was excellent, with no cutting corners and always suggesting better options at no additional cost.

The personnel quality was so impressive too, not only with Reliant personnel, but also with the various sub-contractors. The finishes were also high quality, with Reliant's showroom having almost everything we needed to see to make a wise decision, other than picking out slabs of granite for the cabana. And lastly, the quality of the pool equipment and the installation methods were just perfect.

There is no need to get multiple bids or shop around. I can honestly say Reliant Pools was the best construction experience of any kind that I have ever had, which includes building houses, pools, stone and concrete work, etc. And everything just works. flawlessly. and much of it from my phone app. Reliant built us a pool, spa, cabana/kitchen, outdoor shower, and fire-pit, all in a challenging outdoor area. And it's perfect. Looking back, I would not change a thing.

Reliant Pools is by far the best pool builder in Austin Texas. I have worked with several pool companies in the area and they are by far the most knowledgeable and deliver the best service.

--- Update ---- Our pool is done and it turned out quite nice. I'm still not overly pleased with some of the contractors, however, Elijah and Joel were more than willing to work with me on what the contractors billed me for. I will say, Elijah and Joel are honest guys who are genuinely good to work with. Could the project have been ran better? Yes. But, I do feel they will make any wrongs right, and they have.

For that, I thank them. ===================== Our pool build started out really good. We chose Reliant after firing another pool company before they even started digging. Based on where our water and sewer meter was, it was our hypothesis that those lines most likely ran through the backyard. The other pool company (Waterview pools, you can read my review on them) was going to excavate without even finding where those lines ran. Had they hit those lines, that would have cost thousands in repairs out of our pocket.

Since the other company was unwilling to do a pre-dig and they made numerous other errors like not calling the "Dig Line" first (against the law, by the way), we immediately fired them before they started. That brought us to Reliant Pools. Joel and his team were more than willing to do a pre-dig to find out if those lines were there. And sure enough, they were.

We had to adjust the pool dimensions to compensate for that, but that wise decision saved us a lot of money and headaches. Joel had other suggestions like pre-wiring our irrigation before starting the pool so that we wouldn't trash all the zones. This is a very good suggestion, because if you're building a pool in the spring or summer months then you want to preserve as many irrigation zones (that have active grass growing) as humanly possible. Otherwise, you'll be hand watering for months to come. Now, where it went wrong.

From the beginning we mentioned to Joel that our electrical panel needed to be checked out, because it was old and we doubted it's viability to support the amps. Joel did call the electrician to check it out first, but he never showed. Not until the electrical on the pool was started seven weeks into the project, and sure enough, our panel needed to replaced.

This means pulling another permit, more inspections, and so forth. This time could have been saved had they actually assessed this from the beginning. This oversight easily cost us weeks additional to the project that otherwise could have been saved. Some sub-contractors were good (like the excavators), some not-so-much. Like anything there will be good and meh; however, you will need to micromanage your pool build if you want it done right.

I was under the assumption that Joel would be out more often to make sure things were done correctly (and that was the primary reason we picked them), but unfortunately, he was not. Since I'm a stay-home-mom, I made it my mission to meet with the guys every time they showed up and talk with them on what needed to be done. I caught numerous things that should have been articulated to them, but were not or they simply forgot.

For instance, the excavators were not clear on the pool depth (suppose to be 5.5 feet), the electrical team were putting the panel in the wrong place, the tiling guys did not know that a step needed to go into the tanning ledge, the spray deck guys missed a section. Fortunately I caught these mistakes early on. Lastly, our timeline got way drawn out.

I mean, ridiculously so. Our pool is basic. Very basic. It's a rectangular pool with no heat or hot tub and we didn't even add decking. Footnote: Recommendations if you are considering putting in a pool. 1) DO IT IN THE WINTER! You'll thank me later, but it saves your grass and irrigation since it's dormant. Additionally, the contractors are less busy, so schedules are easier to nail down, and they enjoy working in the cooler weather, which means a better product (or at least, that's my opinion).

We started ours in late spring and thought it would be done in eight weeks. As it went into the hot summer months, I saw progress on the pool slow down substantially and contractors became scarce. 2) If you want it done right, then MICROMANAGE it. That means talking to the subcontractors daily, inspecting their work nightly and making sure it meets your expectations.

Make sure everyone is clear on what needs to get done that day. 3) Your yard will get trashed. And I mean, not just a hole-in-the-ground trashed, but I mean, there will be piles and piles of trash in your backyard for months to come. There will be rodent families making their home in your new found junkyard. If you're anything like my husband and I, it will drive you crazy. It's also dangerous debris everywhere, so be aware if you have children running around. I just found a razor blade a couple days ago. Actually, my toddler found it. Nice! 4) Read the details in the contract and what they vs. you are liable for.

Joel and Relaint pools built a phenomenal custom pool for my family and I. One of the chief reasons you'll want to choose Reliant over their competitors is because they will design a pool specifically for you, down to the smallest detail. When we were shopping for a company, all the rest came to us with cookie cutter designs that they already use. Joel and Reliant listened to what we wanted and built us something unique and custom for our space and our taste. Furthermore, the service you will receive from Reliant is second to none. Joel was always available and extremely responsive.

The staff at Reliant is friendly and personable. Joel personally oversaw every phase of construction and was hands on making sure every detail was correct. Reliant worked fast, too. Our pool was complete sooner than expected. The different phases of work were seamless and everyone took great care of our home and yard as they worked. We couldn't be happier with the end result.

The pool turned out AMAZING! Every aspect of our pool is of the highest quality. From the materials used to build it, to the equipment's reliability and ease of use, to the aesthetic beauty, and the pool's functionality, everything is perfect. I strongly suggest and even urge you to choose Reliant Pools.

Reliant Pools has been amazing and Joel has gone above and beyond since day one. We couldn't be happier with the design, workmanship, and customer service. Joel truly made this process easy and was onsite almost every day to overlook the progress. We are truly blessed to have worked with such an outstanding company and crew. Thank you!

We had met with a couple of pool builders before going with Reliant Pools. Joel and Donny were great to work with and very knowledgeable. Being in the city of Austin, we had frustrations with the permitting process, etc but Reliant knew the ropes and handled it all for us. The team of contractors that work with Reliant are kind, respectful, hardworking and truly the best in their craft.

The end result is a very high quality product. We have a dream backyard with a cabana that now makes our backyard actually enjoyable. If you are seeking the next-level pool, Reliant is your company.

Reliant pools were amazing! They literally took care of what nobody in Austin could seem to handle and made my pool work like a dream! They were fair, reliable and delivered exactly what was promised and above

We had EJ and Reliant pools install our very high-end pool in 2014. They did an amazing job under very difficult conditions. The reason I'm writing this review now is to comment on the service after the sale. Any time I have any questions or need reminders on how to work the equipment, or need any help with maintenance issues, Joel responds quickly and pleasantly. He will even respond on week-ends or evenings (he may not want me to say that :)). I have been very satisfied and would highly recommend Reliant Pools!

It has been two years since we began our relationship with Reliant Pools and we couldn't be happier. Planning was collaborative and Joel kept us informed through the build process. It was great to see him on site for all the most critical activities and then later on ensuring the stone work was done with high quality. Reliant Pools has been great long after the work was done. Service has always been swift and complete. I'm happy to recommend Reliant Pools to my friends and neighbors.

Joel and Elijah are pool masters. The design phase was all about our pool and not what they wanted to sell. Elijah was patient, creative and by far the best prepared to gather all of the information needed for my first proposal. He worked with us during the entire design process and never pushed us in a direction that was away from our the original thoughts of our dream pool.

He made suggestions that were appropriate and was clear when my ask was one that would compromise their desire for quality. During construction, Joel and his subs were professional, respectful and organized. Joel is there everyday and checks in to make sure we are on track. He also made suggestions regarding the design and as a result we made some changes that really improved our pool environment. Joel has continued to check in nearly 10 months later to make sure the pool in all that we expected. He is a true pro. Reliant pools is the pool builder you use when you want "your" pool not the pool the pool company wants to sell you. We will use them again.

We got a few estimates before we decided to go with Reliant pools. Joel and Donnie came out initially and were very professional. We met with them in the showroom and went over designs. Donnie was very helpful with the design process and they designed a beautiful natural flowing pool that fit our backyard perfectly. Joel was very professional and had great oversight throughout the entire process; he was here nearly every day during the construction phase.

The waterfall turned out beautifully and is what I think of as a piece of art- the way that the water flows perfectly down in cascade. We were exceptionally happy with our choice of Reliant pools and would highly recommend Reliant pools for anybody choosing to build their own personal oasis!

When we started our search for a pool contractor we got estimates from several companies. Reliant provided several suggestions which really helped improve our initial ideas on how the pool should be designed. We were able to work with reliant to get an extremely competitive price. Thought the entire construction period Joel was there to answer every question we had. There were no hidden expenses or surprises. Joel went out of his way to ensure we were completely satisfied. I would easily do business with them again!

Extremely impressed with Reliant Pools. We got bids from four companies before deciding to move forward with them - even though they weren't the lowest bid. Joel is highly knowledgeable and Donny is beyond attentive to customer needs, questions and requests. We're very happy with the final result and it's easy to recommend Reliant to others.

We had a great experience with Reliant. While we almost went with a large builder, talking to Joel convinced us we would get a better quality product with RP and we did. It means a lot to know your project is being supervised by someone that owns the outcome through all phases and cares deeply about the result. Reliant was on site many times all day to supervise and sometimes by 6:30 in the morning.

They answered every concern in a timely fashion and I am confident we will continue to work with them in the future. We have already recommended them to several friends and will continue to do so.

We had such a great experience working with Joel and EJ of Reliant Pools. Our pool is gorgeous and exceeded our exceptions! During the bidding and design process EJ listened to us and made sure we understood the differences in the choices we were making to ensure we would have an pool we'd love at the end of the project. The detail work done by the all the workers is like art and was amazing to watch.

The onsite guys cleaned up after themselves everyday and never left our yard or pool shell looking like a junkyard. Any day we had workers onsite Joel would come in the beginning of the day to make sure everyone know what needed to be done, and at the end to check the progress and make sure no issues were found. If we ever move and need another pool built we would definitely use Reliant Pools again. I think that speak volumes to our experience.

I had such an amazing experience with Reliant Pools. Everything we completed perfectly in a very timely fashion. I was kept updated along the way and never had to worry about a thing! Joel was my main POC though out the process. He couldn't be better at his job. Would drop anything at any time to resolve an issue. My pool is gorgeous and I would recommend Reliant Pools to ANYONE!

My husband and I would like to take a moment to recommend Reliant Pools. Their team exceeded our expectations on several different levels. The consultation and design was much better than the other 3 companies we got quotes from, and that was why we decided to go with them. However, the craftsmanship of their pools is why I have taken the time to recommend them.

I'm a very detail oriented person and even I was impressed with how well the masonry work was done. We did decide to add some extra decking to our project and this was the only delay in an overall smooth and on time construction process. We get compliments all the time on our backyard outdoor living space and it's been a great new addition to our home to relax and hang out with friends in. If you're looking for a pool in Austin, Texas you should give them a call.

Reliant designed and constructed an inground swimming pool for us and I must admit, it was a fabulous job from start to finish. David Akins did a wonderful job in providing the perfect design for my family. We were going with a diving pool but after he showed us all the pros/cons from that type of pool, we decided to add a spa instead. The crew were all professional and always answered any of our questions. I highly recommend Reliant Pools if you are interested in exploring a pool project for your home.