Mirage Pools Cumming, GA

Rated Poor
Rated Poor from 3 reviews
We have achieved the distinction of becoming Atlanta's premier gunite pool builder. Our reputation is synonymous with quality and integrity. Since 1986, we have been winning the praise of its customers. We have a referral list that is unsurpassed in the industry. We understand that a satisfied customer is a referral, and referrals are the basis of growing our business. We strive to make every pool a referral.

Imagine taking a swim, relaxing in the spa, or just catching some rays in your own backyard pool! There's no debating the fact that a dip in a pool on a hot day can be the closest thing to paradise.
Services Offered
  • Building
  • Maintenance
  • Remodeling
  • Spas
Contact Information
Website
Phone Number (770) 886-1304
City Cumming, GA
Zip Code 30040
Address 1910 Dahlonega Highway
Gallery
Reviews
Rated Poor (1 of 5) from 3 reviews
  Horrible Experience!
by C. Martin from Ball Ground, GA
Nov 16, 2016
Mirage put in my pool a year ago. Rust spots keep popping up on the sides and bottom of the pool because of bits of metal in the pebble product are rusting. Mirage uses C.L. Industries for their pebble. I was told by Mirage I wasn't the only one this had happened to. Neither C.L. Industries or Mirage seems apologetic surprisingly & these rust stains looks to be an ongoing problem I will have to deal with in the future. At the end of the 2 week pebble curing process brown lines appeared on the bottom of the pool that looks to be dirt that cured in. (I had my water tested and it's not a problem with metals in my county water.) Mirage told me they would chemically burn the pool to remove the stains. It's been over a year & I'm still waiting. I also have 4 unsightly cracks in the concrete decking of the pool that appeared after 2 weeks of the concrete being poured. Mirage came out & tried to "patch" them using a charcoal/black mixture that looks awful against the light gray concrete. The patches also didn't work. Cracks resurfaced. Now, I have cracks & a bad patch job. Mirage has promised for a year to cover the unsightly mess with a Kool Deck application. Year later I am still waiting. Oct. 31st this year, Mirage's General Manager came out to look at the pool & promised to take care of these problems within 2 weeks. Didn't happen & they won't respond now. Looking in to a class action at this point since I'm not the only one whose had problems with them.
I don't recommend this business
  BEWARE!!!! Not A Good Company To Do Business With.
by WColbert from Marietta
Oct 31, 2016
The WORST experience we have ever had with any company! We gave a 50% deposit on June 10, 2016. As of today, not even 50% done. We have had to call ever couple of weeks asking when someone will be here to work on the pool remodel. They keep lying to us telling us someone will be out to finish the job, but never happens. The most we get is a couple guys working a day or two and then do not see anyone for weeks. The quality of work that has been done is not good. There is no one that oversees the project or inspects the quality. They were so eager to get our deposit, but are certainly in no hurry to complete the job. POOR customer service and communication. We have repetitively been lied to by Igor, Mandy and Chris. Would just like the job to be completed! We would NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY!
I don't recommend this business
  Don't waste your time or money!
by Annoyed Customer from Woodstock
Jul 07, 2014
Worst experience of my life! We could have finished this pool faster had we hand dug the hole ourselves! They lie, they change what you wanted to what THEY want. They claim to have 50 years experience, but founded in 2010? Ok? Customer service is nonexistent and Connie is rude and very condescending. Chris is the only legit person who works for this company. And they actually took him off our project. Joy! We are on day 134. It's a gorgeous day here in GA, and where are the Mirage pool guys? Nowhere to be found. Surprise surprise. Things we wanted were changed, things we wanted put in certain places, weren't honored. Very unreliable and I honestly don't know how they stay in business.
I don't recommend this business
Absolutely NONE
Never shows up, doesn't finish work, doesn't do what they say they will do.
Videos
  • Mirage Pools
    Mirage Pools
    Mirage Pools is a family-owned business with 3 generations and over 50 years of experience in building gunite pools. Unlike most companies that utilize subcontractor services to complete phases of the construction, Mirage Pools builds the entire pool with full-time company employees. Mirage Pools has...
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