Custom Outdoor Trends Richardson, TX
We provide a detailed cost breakdown so you know exactly what you are buying, item by item. It is much easier for you as a consumer to feel confident in your decision when you have a comprehensive list of details rather than just a few measurements and a grand total as many companies will present.
We have two job supervisors throughout construction and we typically do not have more than five or six projects under construction simultaneously. By comparison, many high-volume companies have one supervisor for every twenty pools at a time. How often do you think you would see those supervisors at your project? More supervision means better quality and better communication, and that is one of our focuses at Custom Outdoor Trends.
Associations and Certifications
- Association of Pool and Spa Professionals
- Better Business Bureau
Products and Services
Based on our name, it may not be apparent that our focus is on custom gunite in-ground swimming pool construction, but it is. We offer so much more than pools that it just did not seem appropriate to call ourselves " pool company X." However, we started in the pool industry and pools are what we know best.
We believe it is our job to make your outdoor living areas as convenient for you as possible. Why would you want to hire one company to build your pool, another one to construct an arbor for shade, another one to provide weekly service, and yet another one to perform repair and warranty work? Scheduling all that seems like a full time job! We are qualified to install and maintain all these items and more.
Reviews and Testimonials
Testimonial by Jason & Laurie Finkenbiner
Thanks for the patience and flexibility you extended while working with us on these jobs. Both you, your staff and subs displayed professional work ethic, along with professional results. As a contractor myself, I recognize the importance of providing customers with a " service", not just delivering a product. Both Laurie and I felt that level of service.
Testimonial by Trang Green
I just want to say that you have the best customer service. You have always been so responsive. Not more than 5 minutes after I emailed you, David called me and said that he will be on his way. He knew exactly what was wrong, had the part and fixed it right away. I just want to thank you for the great service you have provided us since we signed up with your company.
Ended on a sour note
by Ashley from McKinney on Nov 20, 2015
Was great until the end. We requested and paid for some finishes that we did not receive, which really wasn't a huge deal to us-but we had paid a little extra for them. After the pool was complete, I called this to their attention, and requested a refund beginning in September. After months of being ignored, I finally put my foot down at the end of November. They claim our requested finishes were a typo on our contract, even though we specifically requested them and watched the total of our pool cost go up as it the addition was made during our planning meeting. All was well while they were getting checks from us, but after the money stops rolling in, they are DONE with you.
I don't recommend this business