Hobert Pools & Spas Rockwall, TX
Rated Fair from 1 review
Unlike most businesses today who have forgotten the meaning of the word integrity, Hobert Pools has not. Hobert Murphree didn't build his reputation in the industry by just paying lip service to the notion of customer service. Instead, he built an entire business focused on providing genuine customer care - one customer at a time.
Services Offered
- Building
- Design
- Installation
- Maintenance
- Plastering
- Remodeling
- Renovation
- Repair
- Spas
- Water Features
Contact Information
| Website | www.hobertpools.com |
|---|---|
| Phone Number | (972) 772-3358 |
| City | Rockwall, TX |
| Zip Code | 75087 |
| Address | 2346 Greencrest Boulevard |
Professional Associations and Certifications
- Better Business Bureau
Reviews
Rated Fair (2 of 5) from 1 review
Integrity and customer care
by Greg Henke from Dallas
Feb 22, 2016
I am a present not customer not client (less personal). My wife and I have been slow and investigative in our decision to hire Hobart as our custom pool and outdoor designer. After receiving 3 offers Hobart was the most satisfying with their designs and communication (telling us what we wanted to hear.
Like best equipment I will be with you, you are the most important etc. They were far from the cheapest you pay for convenience....or do you. We decide on them sign contract then the next thing in I am signing a contract for them not being responsible for damage etc etc. not by the sales person but the ops manager - so much for I will be there.
The next 6 weeks go ok they demo the prop....35%payment....they ignite the pool 30% then finish the coping another 35% I ask on DEC. 12 about the rest of the work I am told do not worry we are not going anywhere. Really today is Feb 16 tile work not complete grill not installed outdoor bath just a shell. Still waiting on final electrical inspection.
INTEGRITY CUSTOMER SERVICE I DO NOT THINK SO. I learned at a young age there are three qualities to survive in business you can only master 2. Hobart needs to work on pairing two of the following:
GREAT PRICE!
GREAT QUALITY!
GREAT SERVICE!
They have quality not much of the other 2.
Like best equipment I will be with you, you are the most important etc. They were far from the cheapest you pay for convenience....or do you. We decide on them sign contract then the next thing in I am signing a contract for them not being responsible for damage etc etc. not by the sales person but the ops manager - so much for I will be there.
The next 6 weeks go ok they demo the prop....35%payment....they ignite the pool 30% then finish the coping another 35% I ask on DEC. 12 about the rest of the work I am told do not worry we are not going anywhere. Really today is Feb 16 tile work not complete grill not installed outdoor bath just a shell. Still waiting on final electrical inspection.
INTEGRITY CUSTOMER SERVICE I DO NOT THINK SO. I learned at a young age there are three qualities to survive in business you can only master 2. Hobart needs to work on pairing two of the following:
GREAT PRICE!
GREAT QUALITY!
GREAT SERVICE!
They have quality not much of the other 2.
I don't recommend this business
Quality
Service and price
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