Cincinnati Pool & Patio

I discovered a problem with my pool pump and Mark and crew could not have been more helpful. From trouble-shooting over the phone to in store conversations and then to eventually being able to solve the problem via emailed photos - they were outstanding. Service: Swimming pool equipment maintenance

I received a call from Mark this morning 5/3/22 and the lack of empathy and the amount of rudeness from him was beyond anything o have ever experienced. There are other negative reviews on here and that was not shocking. If this is the way the OWNER of this company treats potential customers I'm surprised his business is open. I have shared this on one social media platform and the immediate responses from my friends just proves I dodged a bullet by not using this company for my pool liner and pump needs. DO NOT ISE THIS COMPANY! Run! Run fast!

Nice place, nice people. I was greeted and asked if I needed help, but I was just browsing. There prices were very high compared to most places, that's the only reason for the drop in stars. Didn't purchase anything to leave a review on that.

The sales people were not knowledgeable about the Napoleon line of products. They took over a year to deliver the purchased items. Half of items were never delivered. The $1000+ side burners they sold me were not compatible with the grill head. Poor business on all fronts. ETA: Since the business feels the need to "call me out" for my review I'll add more detail.

I do have 3 negative reviews written from this account in as many years. That's because I only give them when the service is significantly sub par. Positive reviews are given by my business account because it has far more influence and I feel a negative review from the business account is not fair for a single transaction. There are parts that were never picked up because nobody can wait a year for parts on a job.

When they were 3 months past the quoted delivery date I reordered them from bbqguys and they sourced and delivered to my door in 3 days. You got a negative review because you fell short. Your lack of knowledge about the equipment you sell cost me thousands in delays and redesigns. You might want to check with Napoleon about compatibility of the electronics between the latest pro line and the previous one.

They are not compatible. The wiring harness does not fit between the two and there is no adapter available. This is information I got directly from the mfg when your sales people could not answer the questions post sale. The review had nothing to do with finance charges. That's petty. It was an opportunity for you to grow as a business. Take it, it don't. Makes no difference to me

Just purchased a Wellis hot tub from them! These people were friendly and welcoming and knowledgeable of their products and services. I guess that experience made me want to write a review. Worked with their representative Matt Robinson. Matt was knowledgeable and answered every one of my thousand questions. I never felt like a burden. Matt even hooked up his phone to the spa to show me how the speakers sounded. Matt was so helpful in arranging delivery and recommend an electrician that came out immediately.

I basically had to keep asking what I needed to do since he was pretty much taking care of everything. Also, everything was delivered inside of a week! Great experience. I highly recommend Matt as a representative and this company for any of your spa needs. I'd say they are worth the experience. Thanks again!

I'm one to leave reviews for awesome customer service promoting local business.however, I am compelled to share the AWFUL customer service from this company. I called today to request an estimate for pool install and was in short called a "Karen" by the woman who was the self proclaimed boss and hung up on. I fully understood that an install was out until 2024, I was merely asking when I called to get an appointment for a future install and she laughed at me and when I stated I still wanted an appointment even when it was out that far. Is this how you speak to customers, by calling them names and hanging up on them when they ask to do business with you?

I cannot believe the rudeness and complete lack of customer care this company has answering their phones. She may, as she proudly and rudely stated, be the owners daughter but I can't imagine this is how the company expects to keep customers or future customers happy. Best of luck, I will be going elsewhere with by business and sharing with anyone who will listen not to use your company.

Jim and Jeremy are professionals who do their job with integrity and client in mind. Non only their service is outstanding, they are also courteous in their relation to the client. I'll recommend them to anyone who need their pool serviced. Thank you Jim and Jeremy! Service: Winterization

Did some painting here and The staff was amazing. They take good care of their store&customers. I highly recommend you go see them

I dropped a pool cover for replacement in June. After many (more than 5) phone calls in September to inquire about the status order, the company was unable to provide an answer or even call back. Finally, 4 months after starting the process, they informed me that the process has not even started because they were unable to contact the manufacturer.

I was never notified nor called during that entire time, nor was I able despite numerous attends to talk to the Sales Rep, who presumably could not be reached while on the field. Don't laugh, all of this is true. The only option they offer was to start the process all over again. I don't recall being left in the dark, or being mistreated by a business like this before. Unacceptable.

They were super helpful and understanding with me. I am new to owning a hot tub and they took the time to explain to me what I needed to do after testing my water. They didn't try to get me to buy superfluous stuff, so I appreciate their honesty as well.

My 27 year old above ground pool rip apart and down the creek. got new pool at your store. fair place and delivered at my house in time for installer. Got list from you on above pool installers. Called Pool Paradise. said they could do in 2 week. Pool paradise came on date they said and they did a good job of installing the new pool and matching my existing deck.

Problem was many! 1) was told to call for 2 1/2 tons sand, did that and put in driveway.
half way with taking out old sand, told me to get 4 tons more. did that, and with now 2 truck fees. I had 3 tons left in my driveway when job was done. Told it was MY to get rid of!! 2) all old sand he took out, was just put around outside of pool area and inside my new fence. Told that was my job to get rid of it.

About 5 Tons. 3) Used bobcat to remove old sand and bring new from driveway to pool area. I have large areas in my side yard that has to be level and topsoil put down and re grass seed from his bobcat. Told that was my job!! 4th and final blow. Knew average cost of installing 27 foot pool was 2,000.00. OK, his cost 2,000, plus 500 bobcat work, plus 162.00 for mileage charge from his house to my.

Since when do you get charge bobcat hours when you have to use it for every pool you install and it is not my fault he lives 52 miles from my house!! Funny thing is , he came from other job site!
Wrote check to them, just to get them out of my home. Cost me 1200.00 for company to come out, get rid of old sand and gravel, sand in driveway and put 4 tons of new gravel around my pool area. I would not want anyone to get Pool Paradise to install their pool. As a company that sells pools, you should take them off your list!

Stopped by for help with installation help. Of an above ground chlorinator that was NOT purchased at the store, the staff was very helpful and courtesy on instructing me how to install the new piece of equipment. THANKS GUYS. Stop by Cincinnati Pool and Patio for all your pool supplies

We recently had our inground pool liner replaced and ordered a new safety cover through Cincy Pool and Patio. Matt and his Team were fantastic to work with. He was so helpful and patient in guiding me through my choices. I was most impressed that he never tried to upsell us - as a matter fact, he did the exact opposite. He was very honest about what we did and didn't need.

They were right on schedule and did a fantastic job. We are so happy - looks like a brand new pool. Did I mention that they were cheaper than two local competitors that I talked too.