Castle Rock Pools Knoxville, TN

Rated Poor
Rated Poor from 2 reviews
Our company was founded on the principles of hard work, exceptional customer service and a superior finished product. We have over 40 years experience in the industry. It's these qualities that keep our customers satisfied. We have built many commercial and residential swimming pools in the area, and we have a list of references available upon request. We maintain our excellent reputation for quality by maintaining friendly relationships with our customers. We want each customer to feel comfortable with the construction process, so we welcome any questions or concerns at any time.
Services Offered
  • Building
  • Commercial
  • Design
  • Maintenance
  • Remodeling
  • Renovation
  • Repair
  • Spas
  • Water Features
Contact Information
Phone Number (865) 692-1072
City Knoxville, TN
Zip Code 37912
Address 4101 Schaad Road
Professional Associations and Certifications
  • Better Business Bureau
Better Business Bureau
Rated Poor (1 of 5) from 2 reviews
  Fiber glass pool
by Paul Jenkins from New Market
Jun 02, 2019
Didn't install it right. My pool cracked down the middle because the back feel wasn't gravel correctly. They used sand and dirt. Push walls in with bobcat while rushing to hurry and get there money and run off. Won't answer my calls. We are in contact with a Lawyer at the present time. 2019 June pool was installed 2017
I don't recommend this business
  Gunite pool nightmare
by Liz Blais from Mount Juliet, TN
Oct 27, 2015
Castlerock Pools finished our gunite swimming pool in December 2012. In the spring we began to notice problems. Brian Belser attempted to make repairs, but the weather turned too cold and he promised to return in the spring. He was scheduled to come out to our house on May 13, 2014. He never showed up and stopped returning our calls/texts.

We have since discovered Castlerock installed our pool without pulling an electrical permit and that Brian's brother, Bobby, who installed the original electrical wiring on behalf of Castlerock Pools was not a licensed electrician. When we questioned them regarding the missing permit/inspection report, Bill Belser, owner of Castlerock Pools, told us Brian would be getting copies to us.

This did not happen. Instead I came home one day in June, 2014 to find an electrician working on our pool. We failed our first inspection that morning. After our pool was supposedly finished, Castlerock apparently hired an electrician, had an inspection done, and then had the electrician doing work at our home without our knowledge and without anyone home.

The electrician hired by Castlerock apparently attempted to make it look as though our pool's electrical wiring was appropriately grounded when it was not. We then failed our second inspection on June 19, 2014. In addition to not being bonded our pool had no GFCI protection until it was added on June 16, 2014. If that isn't enough, the plaster on the pool's interior was installed outside of manufacturer's temperature recommendations and is now flaking off as well as having a grungy appearance.

The grout around the tile is falling out, pool is leaking, doesn't skim correctly, and the stone on the raised beam wall has a milky appearance due to use of incorrect sealer or being wet when the stone was sealed. We have since discovered our pavers weren't installed per guidelines and are sinking and the edges are falling off.

They used the wrong material in the sub base and skipped one step altogether. Also, the sealer they used has caused the pavers to change color and retain heat. We have since found other complaints/bad reviews on BBB Knoxville, BBB Nashville, Yelp, and Angie's List. The TN contractor's board also has one closed complaint where they were fined $2500 and one open complaint (soon to be two). Not at all what we expected from a professional pool company that has been around for years.
Quotes to fix it are more than the $61,350 we paid Castlerock to install it
  • CastleRock Pools
    CastleRock Pools
    Our company designs and builds high end custom swimming pools, spas, and water features, along with any renovations wanted to existing swimming pools. We have over 40 years experience in the swimming pool industry.
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