Business Details
19 Years
experience
Expert Pool Cleaning & Maintenance Services in Charlotte, NC
At Carolina Pool King, we specialize in delivering premium swimming pool and spa maintenance services tailored to discerning homeowners. With over 25 years of combined experience, our team of trained professionals is committed to preserving the beauty and functionality of your pool year-round. We recognize the value of your pool as both a financial investment and a personal retreat, which is why we offer comprehensive solutions ranging from chemical balancing to equipment repairs. Our approach emphasizes reliability, honesty, and exceptional customer service, ensuring long-term relationships built on trust.By implementing innovative practices such as onsite email service tickets and GPS-tracked service vehicles, we guarantee transparency and efficiency. Our staff undergoes rigorous background checks and drug screenings to maintain the highest service standards. Founded in 2007, our company has grown through a steadfast commitment to quality, serving as a leader in Charlotte's pool service industry. We pride ourselves on personalized care, whether handling routine maintenance or urgent repairs, and remain dedicated to exceeding client expectations through every interaction.
Services
Pool Cleaning
Maintenance
Repairs
Inspections
Chemical Delivery
Equipment Installation
Acid Washes
Weekly Service
Pool Openings
Pool Closings
Details
- Year established: 2007
Highlights and features
- We offer 25+ years of combined experience in residential pool maintenance.
- Our staff undergoes background checks and drug screenings for safety.
- We implement GPS-tracked service vehicles for operational transparency.
- Our technicians provide onsite email service tickets for real-time updates.
- We maintain a 98% customer retention rate through personalized service.
What people say
Spotless pool
Understanding and worked into schedule
Reliable company
Outstanding experience
Excellent service
Services
Pool Maintenance
Our comprehensive pool maintenance ensures optimal water chemistry and equipment function. Services include weekly cleaning, chemical balancing, filter maintenance, and debris removal. Technicians perform detailed inspections to prevent costly repairs while maintaining safe swimming conditions. This proactive approach extends pool longevity and enhances user enjoyment through consistent care.
Equipment Repairs
We diagnose and repair all pool equipment including pumps, heaters, and filtration systems. Our technicians handle emergency breakdowns and scheduled maintenance. Services cover D.E. filter replacements, acid washes, and automation system upgrades. Rapid response times minimize downtime while restoring full functionality to critical pool components.
Pool Inspections
Pre-purchase and seasonal inspections identify structural issues, equipment performance, and safety compliance. Our reports detail necessary repairs, maintenance history, and operational recommendations. This service provides buyers with accurate pool condition evaluations and helps owners plan preventative maintenance strategies.
Chemical Delivery
We deliver essential pool chemicals directly to your location. Our inventory includes sanitizers, algaecides, and water balance solutions. Technicians provide usage guidance and safety instructions with each delivery. This service ensures consistent chemical availability for proper pool maintenance and water quality management.
Seasonal Openings
Our spring opening service removes winter covers, reassembles equipment, and restarts filtration systems. Technicians perform water testing, equipment diagnostics, and safety checks. We provide startup chemical treatments and operational guidance to ensure safe, timely pool readiness for the swimming season.
People
Kattia Olivas
Owner
Founder of Carolina Pool King in 2007 with over 15 years industry experience. Previously worked in agriculture before transitioning to pool services. Leads company operations between Charlotte and Las Vegas while managing team development and customer relations.
Alan Nelson
Repair Manager
Certified Commercial Pool Contractor with 45+ years experience since 1977. Specializes in pool construction and repair. Oversees technical operations and customer service for repair services while maintaining hands-on involvement with client projects.
Gabby Brice
Operations Manager
Joined Carolina Pool King in 2017 after graduating from University of South Carolina. Focuses on customer satisfaction and process improvement. Manages daily operations and client communications while implementing service quality enhancements.
Caleb Smith
Repair Technician
10-year veteran technician serving Charlotte residents. Handles equipment repairs and maintenance requests. Provides technical expertise for pool system troubleshooting while maintaining 100% service commitment to customer needs.
Morgan Fagg
Executive Office Assistant
West Virginia native with diverse experience across multiple states. Manages customer service operations and office administration. Coordinates client interactions while contributing to team morale and organizational efficiency through positive workplace engagement.
Questions
What pool services do you offer in Charlotte?
We provide full-service pool maintenance, equipment repairs, chemical delivery, seasonal openings/closings, and pre-purchase inspections for residential clients across Charlotte and surrounding areas.
Do you service both inground and above-ground pools?
Yes, our technicians maintain all pool types including inground, above-ground, and commercial pools with customized care plans for each installation.
How can I schedule emergency pool repairs?
Contact our office at (704) 271-9702 to discuss urgent issues. We prioritize repair requests based on severity and maintain availability for critical system failures.
What payment methods do you accept?
We accept credit cards, cash, checks, and Zelle transfers for all services. Payment terms vary for recurring maintenance versus one-time repair services.
Do you offer pool service contracts?
Yes, we provide customizable maintenance agreements with weekly, bi-weekly, or monthly service options. Contracts include priority scheduling and discounted rates for committed service periods.
Are your technicians certified and insured?
All technicians undergo background checks and drug screening. Our team includes certified commercial pool contractors with liability insurance coverage for all service activities.
Reviews (4)
Rene Fenty
Aug 10, 2022
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Carolina Pool King has been a stress saver for me. They are professional, courteous, educated on the various workings of your pool, thorough and dependable. Alan is exceptional and I am happy to see him, knowing that when he leaves whatever issues I may be having with my pool are soon to be rectified. His knowledge and attention to detail provide true comfort. Truthfully, the entire team is exceptional and I look forward to working with them once again next spring.
John Ferriola
Aug 10, 2022
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I had serious problem with my pool that is serviced by Pool King late on a very cold, rainy Saturday evening. I called and was amazed the Jim answered the phone and even more amazed that he said he would be right over to get me out of trouble. Extraordinary service and responsiveness!! Their service was always excellent, but this type of service went above excellent. It was amazing! Highly recommend this company!!
Manuella Jaeggi
Aug 10, 2022
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Thanks to the team at Carolina Pool King my pool is now operational and clean again. A recent repair by another pool company proofed to be disastrous with a lot of headaches. Carolina Pool King not only has a very knowledgeable staff, but they are also extremely kind, friendly, accommodating and most of all honest. I will most certainly call on them again if needed. If you need help, please call Carolina Pool King. You wont regret it. A big shout out to all the staff members. You are fantastic!!!
Deb & Bob Bove
Aug 10, 2022
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Just wanted to drop you a note of thanks for a job well done! Our pool and deck area look great and we can't wait to use it this summer! Both you and your crew were great to work with and the craftsmanship was great! Please feel free to use our name as a reference and feel welcome to send people to look at your work anytime. I know I have already given your name to two friends who are looking at renovation in the near future.
